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Missing or poor quality items are handled fastest through your invoice, not this form. Open the order in My Orders and request a refund against the item. See Terms and Conditions for how that works.
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A couple of optional taps make Saturday mornings smoother: add it to your home screen for one-tap access, and turn on notifications so a reminder lands on your phone the morning of a live round, even if the app isn't open.
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Get a nudge the morning a round you're interested in goes live.